Privacy Policy

• Details you enter when booking: your name, email address, phone number, state of residence, the service you choose, the date and time you select, and the goal or intake note you write.
• The typed name you use to sign the coaching agreement electronically, along with the date and time of signing.
• Payment status and reference numbers from Stripe. Card numbers, security codes and full bank details are entered on Stripe's checkout and are never received or stored by this site.
• Basic technical information such as browser type, device and pages visited, which the hosting platform may log to keep the site running and secure.
• Messages you send by email, phone, text or the contact form.

• To schedule, confirm, reschedule and deliver your session.
• To send booking confirmations, reschedule links and session reminders, and to answer your questions.
• To keep the record of the coaching agreement, payment and services delivered that the practice is required to hold.
• To keep the site working, secure, and free of spam or fraudulent bookings.

• Your information is never sold, rented or traded.
• It is not used for advertising, and this site does not run advertising or cross-site tracking pixels. The site does use the hosting platform's built-in analytics, which count visits and page views in aggregate so the practice can see which pages are useful.
• Coaching conversation content is never used in marketing without your written permission.

Information is shared only with the providers needed to run the practice: Stripe for payment processing, the email service that delivers confirmations and reschedule links, the Base44 platform that hosts the site and stores bookings, and Zoom or Microsoft Teams when a remote session is held.

Information may also be disclosed where the law requires it, in response to a valid court order, or where there is an imminent risk of serious harm. The confidentiality section of the policies page explains those limits in more detail.

Coaching records are kept securely for seven years, which is the practice's record-keeping standard. Booking and payment records are kept for as long as needed for tax and accounting purposes. Marketing emails can be unsubscribed from at any time.

• You can ask what personal information the practice holds about you, and ask for a correction if something is wrong.
• You can ask for your information to be deleted. Some records must be kept for the retention period above, and you will be told if that applies.
• You can ask to be contacted by a different channel, or to stop non-essential email at any time.
• Requests go to privacy@melissafrierson.com and are answered within 30 days.

The site runs over an encrypted connection, card payments are handled entirely by Stripe, and booking records are held in an access-controlled database that only the coach can open. No system is perfectly secure, so please keep patient, tax, account and other confidential client information out of public forms and ordinary email, and agree on an authorized exchange method first.

Coaching through this site is offered to adults 18 and older. The site is not directed to children and does not knowingly collect information from them. If you believe a minor has submitted information, contact the practice and it will be removed.

Privacy questions go to privacy@melissafrierson.com or (843) 612-9373, or by mail to LifePath Navigator, 503 Second Loop Rd, Florence, SC 29505.