Terms, refunds and privacy

Coaching services provided by Melissa Frierson, MBA are educational and goal-focused. Coaching is not therapy, counseling, psychotherapy, medical care, nutrition therapy, legal advice, investment advice, debt management, or credit repair, and is not a substitute for those services. No diagnosis, treatment, or outcome is promised or guaranteed.

These terms apply to individual coaching. Advisory, CFO, bookkeeping and tax services are provided under a separate written engagement agreement, with their own scope, fees and payment schedule.

You are responsible for your own decisions and results. Melissa will keep the work inside the scope described for each service and will refer you to a licensed professional when your situation calls for one.

• All fees are paid in full, upfront, at booking. Your session is confirmed once payment is received.
• Session fees: 30 min $75 · 45 min $115 · 60 min $150 · 90 min $225 · 120 min $300 · 180 min $450 · 240 min $600 · 300 min $750. Sessions longer than 120 minutes are for groups of 3 or more and are arranged by email; online booking covers 30 to 120 minutes.
• Specialty programs are billed at their hourly rate, prorated by session length. ADHD Focus & Productivity $175 · Confidence & Calm Under Pressure $150 · Stress Management $150 · Emotional Regulation & Conflict Skills $150 · Identity & Purpose $150 · Spiritual $150 · Cultural Identity & Belonging $150 · Multicultural Leadership $250 · Men's Leadership & Life $175 · Women's Empowerment & Leadership $175 · Women in Leadership: Building Your Business $200 · New Parent Transition & Return-to-Work $150 · Family Communication $175 per family session hour · Relationship $175 per couple session hour · Veteran Transition & Resilience $125 (veteran rate). All rates are per hour.
• Sessions are booked by length: 30, 45, 60, 90 or 120 minutes, priced at the rate for the service you choose and shown before you pay. Programs arranged by proposal, such as executive advisory retainers and group or organizational work, are quoted and invoiced separately.
• Retainers are billed in advance each period and renew only if you opt in.
• Coaching is not billed to health insurance.
• A receipt is emailed when payment is taken. For tax documentation or a corrected receipt, email tax@melissafrierson.com.

• No refund once a session has begun or been completed. For a package, no refund once its first session begins.
• Full refund, before any session begins, if you cancel within 3 business days of purchase, if your service is not available in your state, or if a "Service not listed" request is outside coaching scope. The 3-business-day window applies only while no session has begun: once a session starts, the no-refund rule above controls.
• If I cancel a session and we cannot reschedule, you receive a refund for that session.

• Reschedule or cancel free with at least 24 hours' notice by email.
• With less than 24 hours' notice, the session is charged in full or deducted from your package.
• If you join more than 15 minutes late, the session counts as a no-show and is charged in full. Late arrivals still end at the scheduled time.

• What you share in coaching stays confidential, and is never sold or shared for marketing.
• Exceptions: imminent risk of serious harm to you or others, suspected abuse or neglect of a child, elder or vulnerable adult where the law requires or permits a report, a court order or other legal requirement, or a dispute with you.
• Coaching is not covered by therapist-client or attorney-client privilege.
• Sessions are never recorded without everyone's consent. Other professionals are contacted only with your written consent.
• In group sessions, participants agree to keep each other's information private.
• Records are kept securely for 7 years.

The booking form collects your name, contact details, state of residence, the service you choose, and the intake answer you write. That information is used only to schedule and deliver coaching, to keep the record the agreement requires, and to contact you about your session. It is never sold.

Card payments are processed by Stripe. Your card number never reaches this site. Please keep patient, tax, account, and confidential client information out of public forms and ordinary email, and agree on an authorized exchange method first.

Coaching is not an emergency service. In an emergency call 911; in a mental health crisis call or text 988.

Read the full privacy policy for what is collected, who it is shared with, how long it is kept and how to request access or deletion.